This Privacy Policy explains how A A Plumber Inc (“Company,” “we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you visit or interact with our website (the “Site”).
By using this Site, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information from you in the following ways:
A. Information You Provide Voluntarily
When you submit a request through our contact form or otherwise communicate with us, we may collect:
- Name
- Phone number
- Email address
- Any message or details you submit (such as the type of plumbing issue or request for a quote)
This information is collected for the purpose of responding to inquiries and providing quotes or scheduling service.
B. Information Collected Automatically
When you visit the Site, certain data may be collected automatically through standard tracking technologies (such as cookies and analytics tools), including:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on pages
- Referring website/source
- General location (city/state level)
This information helps us improve website performance and user experience.
2. How We Use Your Information
We use collected information for legitimate business purposes, including:
- Responding to your requests and inquiries
- Providing estimates or quotes
- Scheduling plumbing services
- Customer service communication
- Improving website content, usability, and performance
- Protecting our website from spam, fraud, or abuse
- Maintaining business records
We do not sell your personal information.
3. Contact Form and Communication Consent
If you submit your information through our Site, you consent to be contacted by A A Plumber Inc using the phone number or email address you provide.
This may include communication related to:
- Your request for a quote
- Scheduling or confirming appointments
- Service follow-ups
Note: Standard message and data rates may apply if communication occurs via SMS/text message.
4. Cookies and Tracking Technologies
Our Site may use cookies or similar technologies to:
- Help the Site function properly
- Analyze traffic and user behavior
- Improve the user experience
You may disable cookies through your browser settings. However, some parts of the Site may not function properly if cookies are disabled.
5. Third-Party Services
We may use trusted third-party services to support website functions and customer services. These third parties may collect or process information according to their own privacy policies.
A. Financing (HEARTH Financing)
Our Site may include financing options through HEARTH Financing. If you choose to apply for financing, you may be directed to HEARTH’s platform and asked to provide personal and financial information directly to them.
A A Plumber Inc does not control HEARTH’s data collection practices. Please review HEARTH’s privacy policy before submitting information.
B. Online Payments (Clover)
Our Site may allow online payments through Clover. Payment processing is handled by Clover. You may be asked to provide billing and payment information directly through Clover’s secure platform.
A A Plumber Inc does not store full credit card numbers on this Site. Please review Clover’s privacy policy for more information.
C. Website Analytics and Performance Tools
We may use analytics tools (such as Google Analytics or similar services) to understand how visitors use our Site. These services may use cookies and may collect information such as IP address and browsing behavior.
6. How We Share Information
We may share your information only in the following circumstances:
- With service providers who assist us in operating our business or website (such as hosting providers or CRM/communications tools)
- If required by law, subpoena, court order, or legal process
- To protect our rights, safety, or property, or that of our customers
We do not sell or rent your personal information to third parties.
7. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.
However, no website or online transmission is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only as long as necessary for:
- responding to inquiries
- providing service
- maintaining business records
- meeting legal and regulatory requirements
9. Children’s Privacy
This Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information through our Site, please contact us so we can remove it.
10. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, such as:
- Requesting access to the personal data we have about you
- Requesting correction of inaccurate data
- Requesting deletion of your personal information (where legally applicable)
To make a request, contact us using the information listed below.
11. External Links
Our Site may include links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing any information.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Continued use of the Site after changes are posted means you accept the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, contact us on this website.